Talk to our support team
Send a message from the app, follow the conversation under Contact support in the sidebar, and answer in the app or by email.
1 min read
Sending a message
- Contact support
- In the sidebar. It lists your organization's conversations with our support team, and is where you start a new one.
- New message
- Fill in a Subject and a Message (bold, italic and lists are supported). Your account and organization details are included automatically, so you do not need to repeat them.
- From the assistant
- The Contact support button of the Assistant opens a ticket with the chat already in it.
Following a ticket
- Replies
- We usually reply within one business day. Replies reach you by email and also appear in the ticket's conversation; you can answer from the email or with Reply in the app.
- Status
- A ticket is open, resolved or closed. Use Mark as resolved when it is sorted out, and Reopen to take it back.
- Closed tickets
- A closed ticket cannot receive messages, and only our support team can reopen it. Open a new message instead.
- Notifications
- The email with our reply is always sent: it is not something you can switch off.
Participants
- Add colleagues
- Under Participants, add other email addresses. They get our replies in copy and can answer the ticket by email.
- Limit
- A ticket can have up to 10 participants.